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Systems Support Specialist

2 months ago

Kitimat, Canada CB Canada Full time
Job Title: Systems Support Analyst III

CB Canada is seeking a highly skilled Systems Support Analyst III to join our team in Kitimat, BC. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our systems and infrastructure.

Key Responsibilities:
  • Collaborate with support and procurement teams to ensure seamless service delivery
  • Provide training and support to employees on various systems and tools
  • Troubleshoot and escalate technical issues in a timely manner
  • Manage account requests and configuration, working with remote teams
  • Assist with installation and troubleshooting of standard end-user computing equipment
  • Support corporate software, including Microsoft365, SharePoint, and ServiceNow
  • Coordinate with stakeholders to enact infrastructure changes
Requirements:
  • Client-facing role with excellent communication skills
  • Troubleshooting experience with Windows 10, Microsoft 365 Suite, and network connectivity
  • Remote support experience through tools like Windows Remote Assistance
  • IT asset management and stakeholder management skills
  • HSSE focused with a strong emphasis on safety
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package