Enterprise Delivery Strategist

1 week ago

Old Toronto, Canada Broadridge Full time
About the Role

At Broadridge, we empower our team members to excel in their careers while contributing to the success of our clients. We are seeking an experienced Enterprise Delivery Strategist to join our team.

Job Summary

The Enterprise Delivery Strategist will play a key leadership role in overseeing and delivering large-scale implementation projects for our clients. This role requires strong collaboration with internal teams, including Client Services, PMO, Development, Technology, and Account Management, to ensure successful project execution.

Main Responsibilities
  • Establish and maintain strategic relationships with clients to ensure client satisfaction and identify opportunities for revenue growth.
  • Serve as the primary executive point of contact for clients on engagement goals and manage the scope delivery of contracts (SOWs).
  • Contribute to SOW processes and execution with the client to ensure a clear understanding of implementation objectives.
  • Create regular cadence with teams throughout the SDLC process to ensure milestones and deliverables remain on track.
  • Achieve delivery goals for all Project Implementations and ensure quality is met.
  • Provide leadership and direction to other managers.
  • Collaborate with internal teams to establish project plans and execute strategies for engagement implementation.
  • Create and maintain comprehensive status decks and financial tracking to ensure progress is clear and can be reported internally.
  • Maintain ongoing communication with stakeholders regarding project status, escalating issues as necessary, and implementing remedial measures to keep projects on track.
  • Assist the development team in validating results, identifying exceptions and errors, and reviewing outcomes before client delivery.
  • Prepare contract documentation, change requests, and scope, cost, and assumption summaries.
  • Track costing and consolidate pricing estimations for non-development work required for each engagement.
  • Liaise with client vendors in support of technical integration.
  • Investigate and follow up on any discrepancies, ensuring timely resolution of open issues related to implementation guidelines and agreed-upon deliverables.
  • Establish and document procedures and policies managing deliveries and executing successful implementation plans.
  • Drive enhancements to the implementation process and management by reviewing completed projects and integrating best practices and lessons learned.
Requirements
  • College diploma or university degree, preferably in business, project management, or computer/software-related discipline.
  • Any investment industry-related certifications that pertain to investments and/or registered product management would be considered an asset.
Experience
  • 4-5 years in the financial industry, with 4-5 years in a project management or senior technical/business analyst roles handling large, time-sensitive projects.
  • Experience in the financial services sector with an understanding of Canadian wealth management and financial products is advantageous.
  • Previous involvement in client conversions and large implementation projects is highly desirable.
  • Proven experience in creating onboarding & release strategies, integrated program plans, business requirements documents (SRDs, BRDs), and test plans is an asset.
  • Proven experience managing implementation scope (including change management), timelines, issues/risk mitigation, and overall delivery of the client solution.
  • Familiarity with tools such as MS Office, MS Project, SQL queries, and UNIX commands. Programming experience (Oracle PL/SQL, MS SQL T-SQL) is a plus.
Skills and Qualifications
  • Familiarity with financial industry business data domains (CIF, Product, Finance, etc.).
  • Knowledge of project management methodologies and SDLC.
  • Strong analytical and critical thinking skills.
  • Excellent facilitation, written, and verbal communication skills.
  • A proactive, 'service-first' attitude combined with superior interpersonal and presentation skills.
  • Ability to work independently on projects with tight deadlines and minimal supervision.

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience.

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