Front Desk Representative

9 hours ago


Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time
Job Summary

We are seeking a skilled and friendly Front Desk Agent to join our team at Guruwali Holding Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring a seamless check-in process.
  • Room Reservations: Process group arrivals and departures, take, cancel, and change room reservations as needed.
  • Customer Service: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Departure Process: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures: Follow emergency and safety procedures as needed.
  • Clerical Duties: Perform clerical duties such as faxing, filing, and photocopying.
  • Communication: Answer telephone calls and relay messages, as well as provide customer service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Language: English.
  • Work Hours: 40 hours per week.


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