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Front Desk Representative

2 months ago

Niagara Falls, Ontario, Canada Guruwali Holding Inc. Full time
Job Summary

We are seeking a skilled and friendly Front Desk Agent to join our team at Guruwali Holding Inc. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, taking care of all necessary paperwork and documentation.
  • Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures at all times.
  • Perform various clerical duties, including faxing, filing, and photocopying.
  • Answer telephone calls and relay messages to guests and staff.
  • Provide exceptional customer service, responding to guest inquiries and resolving any issues that may arise.
Requirements
  • Will train
  • Permanent employment
  • English language proficiency
  • 40 hours per week