Customer Service Representative Insurance

2 days ago


Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time
Customer Service Representative Insurance

At Greenstone Financial Services Canada, we're committed to delivering exceptional customer experiences. As a Customer Service Representative Insurance, you'll play a vital role in ensuring our customers receive the best possible service.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate policy details and benefits to customers, addressing any concerns or questions they may have.
  • Work collaboratively with customers to find solutions that meet their needs and exceed their expectations.
  • Process refunds and make policy changes as needed.
  • Maintain accurate records of customer interactions and policy changes.
Requirements:
  • Life License Qualification Program (LLQP) certification.
  • Proven sales, service, and/or collections experience.
  • Exceptional communication and problem-solving skills.
  • Ability to work autonomously in a fast-paced environment.
  • Highly developed time management skills.
What We Offer:
  • Funded induction product training and ongoing coaching and support.
  • 4 weeks' vacation leave per year.
  • 10 sick days.
  • Hybrid work arrangement (3 days in office, 2 days working from home).
  • 100% employer-paid health benefits.
  • $500 health spending account.
  • Parental leave top-up.
  • 5% RRSP matching.
  • Growth opportunities.


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