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Customer Service Representative Insurance

2 months ago

Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time
Customer Service Representative Insurance

At Greenstone Financial Services Canada, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their concerns, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and timely information to customers regarding their policies and benefits
  • Address customer complaints and concerns in a fair and respectful manner
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer service standards and metrics
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience in a call center or insurance environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Knowledge of insurance products and services a plus
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance