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Automotive Collision Field Operations Manager

1 month ago


Ottawa, Ontario, Canada CSN Collision Full time
About CSN Collision

CSN Collision is a leading provider of collision repair services in Canada, with over 230 locations across the country. Our team of experts is dedicated to delivering high-quality repairs and exceptional customer service.

Job Summary

We are seeking a highly skilled and experienced Field Operations Manager to join our team. The successful candidate will be responsible for managing a team of field operations staff, ensuring that all repairs are completed to the highest standards, and providing exceptional customer service.

Key Responsibilities
  • Manage a team of field operations staff, providing guidance and support as needed
  • Ensure that all repairs are completed to the highest standards, meeting or exceeding customer expectations
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless communication and coordination
  • Identify and address any operational issues or concerns, implementing solutions to improve efficiency and effectiveness
Requirements
  • Minimum 5 years of experience in a field operations management role, preferably in the collision repair industry
  • Proven track record of success in managing teams and improving customer satisfaction
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • High school diploma or equivalent required, post-secondary education in a related field an asset
Benefits
  • Competitive salary and bonus program
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment