Service Writer
3 weeks ago
We are seeking an experienced Service Writer to join our team at Canada West Harvest Centre Inc. in Saskatoon. This role is responsible for creating, managing, and invoicing customer and internal work orders, as well as administering warranty claims.
About the RoleThe Service Writer will work closely with the Service Department Lead(s) and Dealership After Sales Department to coordinate administrative duties and assist in growing dealership profitability.
- Accurately complete documents required to process work order claims and forward them to customers and manufacturers/suppliers; conduct follow-up to completion.
- Ensure amounts billed to customers are correct and follow up with customers to ensure timely payment.
- Open and close customer, internal, and warranty work orders in a timely manner.
- Regularly review and follow up on work orders and claims to obtain prompt payment.
- Review technician time to ensure all time is approved by management and submitted to payroll in a timely manner.
- Review all work orders and prepare them for final review by the Service Manager; ensure accuracy in parts, labor, and time segments, highlighting any potential discrepancies for the Service Manager's final review.
- Process warranty work orders for submission in accordance with company and manufacturer guidelines.
- Responsible for verifying manufacturer or supplier criteria for warranty.
- Ensure amounts claimed correspond to manufacturer/supplier criteria.
- Responsible for authorizing and timely releasing all warranty claims for the dealership.
- Analyze claims denied by manufacturers/suppliers and resubmit if applicable.
- Complete supplemental claims to ensure maximum warranty recovery.
- Review claims exceeding last labor date required by manufacturers/suppliers.
- Provide accounting with documents required to process corresponding paperwork (amounts received, payments, and credits for warranties).
- Review and complete goodwill agreements as approved by Service Department Lead(s).
- Ensure defective parts are returned to manufacturers/suppliers in a timely manner.
- Responsible for processing Claim Discrepancy Reports (CDR) in a timely manner.
To be successful in this role, you will have:
- A high school diploma or equivalent.
- 5+ years' job-related experience, highly desired.
- Excellent customer service skills.
- Proven exceptional written and oral communication skills.
- Proficient with Microsoft Office Suite.
- Strong attention to detail and organizational skills.
- Ability to multi-task and follow through with defined tasks.
- Ability to handle stressful situations professionally.
- Strong English language skills.
- Working knowledge of CLAAS machinery, a plus.
- Farm background highly desirable.
- Valid driver's license with a safe driving history/ability to safely operate a motor vehicle.
- Ability to travel as needed, may require overnight travel and weekend/evening work.
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. We also offer a comprehensive benefits package and opportunities for career growth.
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