Hotel Operations Manager

1 day ago


Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time

Job Summary: We are seeking a Hotel Front Desk Supervisor to oversee hotel operations, manage staff, and provide exceptional guest service.

About the Role:

We are looking for a highly organized and detail-oriented individual to join our team as a Hotel Front Desk Supervisor. As a key member of our front office team, you will be responsible for supervising workers, managing hotel operations, and ensuring seamless guest experiences.

Key Responsibilities:

  • Scheduling and Staff Management: Establish work schedules and procedures to ensure efficient hotel operations.
  • Supervisory Duties: Perform same duties as workers supervised, including client assistance, reporting, and task management.
  • Reporting and Compliance: Prepare and submit reports on hotel performance, productivity, and quality improvement opportunities.
  • Problem-Solving and Quality Assurance: Resolve work problems and recommend improvements to enhance guest satisfaction and operational efficiency.
  • Client Focus: Assist clients with special needs, providing personalized support and ensuring their stay is enjoyable and memorable.
  • Task Assignment and Performance Review: Co-ordinate work, assign tasks, and review performance to drive productivity and quality improvement.
  • Supply Chain Management: Requisition materials and supplies as needed to maintain hotel operations.

Work Environment: Our hotel operates in a fast-paced environment with tight deadlines, requiring excellent time management and multitasking skills.

Personal Qualities:

  • Client Focus: Prioritize guest satisfaction and deliver exceptional service.
  • Team Player: Collaborate effectively with colleagues to achieve shared goals and objectives.

Work Details:

  • Work Term: This is a permanent position offering stability and opportunities for growth and development.
  • Work Language: English is the primary language used in this role.
  • Hours: 35 hours per week ensures a healthy work-life balance.

Estimated Salary: $45,000 - $55,000 per year based on location and experience, reflecting the value we place on our employees' skills and contributions.



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