Hotel Operations Manager
1 day ago
Job Summary: We are seeking a Hotel Front Desk Supervisor to oversee hotel operations, manage staff, and provide exceptional guest service.
About the Role:
We are looking for a highly organized and detail-oriented individual to join our team as a Hotel Front Desk Supervisor. As a key member of our front office team, you will be responsible for supervising workers, managing hotel operations, and ensuring seamless guest experiences.
Key Responsibilities:
- Scheduling and Staff Management: Establish work schedules and procedures to ensure efficient hotel operations.
- Supervisory Duties: Perform same duties as workers supervised, including client assistance, reporting, and task management.
- Reporting and Compliance: Prepare and submit reports on hotel performance, productivity, and quality improvement opportunities.
- Problem-Solving and Quality Assurance: Resolve work problems and recommend improvements to enhance guest satisfaction and operational efficiency.
- Client Focus: Assist clients with special needs, providing personalized support and ensuring their stay is enjoyable and memorable.
- Task Assignment and Performance Review: Co-ordinate work, assign tasks, and review performance to drive productivity and quality improvement.
- Supply Chain Management: Requisition materials and supplies as needed to maintain hotel operations.
Work Environment: Our hotel operates in a fast-paced environment with tight deadlines, requiring excellent time management and multitasking skills.
Personal Qualities:
- Client Focus: Prioritize guest satisfaction and deliver exceptional service.
- Team Player: Collaborate effectively with colleagues to achieve shared goals and objectives.
Work Details:
- Work Term: This is a permanent position offering stability and opportunities for growth and development.
- Work Language: English is the primary language used in this role.
- Hours: 35 hours per week ensures a healthy work-life balance.
Estimated Salary: $45,000 - $55,000 per year based on location and experience, reflecting the value we place on our employees' skills and contributions.
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