Hotel Receptionist

2 weeks ago


Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Receptionist to join our team at BC LTD DBA Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Resolve guest complaints and concerns in a professional and courteous manner
  • Process group arrivals and departures, including handling room changes and cancellations
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions
  • Maintain accurate records of guest reservations, room assignments, and other relevant information
  • Answer telephone calls and relay messages to guests and staff members
  • Assist guests with special needs and provide additional support as required
Requirements
  • Secondary (high) school graduation certificate
  • Experience in a hotel or hospitality environment is an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills

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