Hotel Receptionist

1 month ago

Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at BC LTD DBA Holiday Inn Express & Suites.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Resolve complaints and claims in a professional and courteous manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Take, cancel, and change room reservations as needed.
  • Provide information on hotel facilities and services to guests.
  • Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Answer telephone calls and relay messages to guests and staff.
  • Assist guests with special needs and provide exceptional customer service.
Requirements:
  • Secondary (high) school graduation certificate.
  • Experience in a hotel or hospitality setting is an asset.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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