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Customer Service Representative

2 months ago

Halifax, Nova Scotia, Canada Halifax Regional Municipality Full time
Job Summary

We are seeking a highly organized and detail-oriented License Support Representative to join our team at Halifax Regional Municipality. As a key member of our Community Safety department, you will be responsible for providing exceptional customer service to internal and external clients, processing licenses and permits, and performing administrative duties.

Key Responsibilities
  • Provide quality customer service to clients, including vehicle for hire license holders, dog owners, business owners, and the general public.
  • Process licenses and permits, including taxi, temporary and directional signs, vending and sidewalk café, dog, and others.
  • Perform administrative duties, such as scheduling testing and inspections, database management, application processing, report preparation, and filing.
  • Respond to service requests for license and permit applications related to License Standards.
  • Manage databases, including POSSE and Hansen, to track applications and ensure compliance.
  • Process payments for licensing and permits.
  • Provide service request/case information for Customer Contact Centre, residents, and Councillors.
  • Provide applicant information to supervisors or other business units as required.
Requirements
  • Grade 12 education or equivalent.
  • One year Business or Administration certificate.
  • Minimum two years customer service experience.
  • Minimum one year administrative experience.
  • Minimum one year database management experience.
  • Minimum one year payment processing experience.
Preferred Qualifications
  • Working knowledge of Microsoft Office Suite, Internet, and Excel.
  • Working knowledge of Hansen and POSSE.
  • Experience in dealing with confrontational situations.
  • Knowledge of Best Business practices.
  • Knowledge of by-laws and Halifax Regional Charter.
  • Knowledge of FOIPOP.
Security Clearance Requirements

Applicants may be required to complete an employment security screening check.

Competencies
  • Analytical Thinking
  • Communication
  • Customer Service
  • Organization & Planning
  • Teamwork & Cooperation
  • Valuing Diversity
Work Status

Temporary, full-time (up to three (3) years)

Hours of Work

Monday to Friday, 8:30am to 4:30pm; 35 hours per week. Flex program agreement is possible.

Salary

NSGEU Local 222, Level 5, $29.40 per hour

Work Location

7 Mellor Avenue, Dartmouth