Branch Supervisor

5 days ago

Ottawa, Ontario, Canada Signal Security Full time
Job Summary

A Signal Security Branch Supervisor provides strategic leadership to our Community Based Security Agents through the development and implementation of policies and practices essential to the effective management of day-to-day operations. This role is responsible for protecting all sites and managing all reporting agents.

Key Responsibilities
  • Coach, monitor, and develop accountability for the individual performance of the Advanced Agent and Agent's to align with company standards, including patrol completion, report writing, and other key performance indicators.
  • Lead the Branch Manager Daily Scrum to communicate all service, property, post order, and routing changes.
  • Schedule and conduct spot checks with agents under their supervision, providing feedback, accountability, and recognition as needed.
  • Promptly and consistently report any client-specific information or issues to the Coordinator, while helping to execute and provide resolutions to any client issues or concerns.
  • Participate in the hiring process, interviewing candidates, and setting up orientation dates and times. Communicate regularly with the Coordinator throughout the hiring process.
  • Responsible for equipment inventory and maintenance, including uniforms, vehicles, devices, and other essential tools, while communicating needs and issues to their Coordinator.
  • Participate in performance reviews with the Coordinator to enhance the Agent Brand Experience.
  • Responsible for ensuring the schedule is complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime.
  • Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures. Furthermore, provide positive recognition for personnel going above and beyond the Signal expectations.
  • Communicate with the Coordinator in the Weekly Coordinator Meeting to review weekly scorecards, route reviews, operation priorities, and all client-related issues.
Requirements
  • 21 years of age or older
  • High school diploma or GED
  • Pass background check and drug test
  • Must have a valid driver's license and good driving record
  • Must have reliable transportation
  • Must be able to work all shifts, including nights, weekends, and holidays
  • Complete training modules within the first month
  • Excellent organization, oral, and written communication skills
  • Demonstrate a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times
  • Must be able to move equipment weighing up to 20 pounds

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