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Security Branch Supervisor

2 months ago

Ottawa, Ontario, Canada Signal Full time
Job Title: Security Branch Supervisor

Job Summary:

Signal is seeking a highly skilled and experienced Security Branch Supervisor to lead our team of security professionals. As a key member of our operations team, you will be responsible for providing functional leadership to our security agents, developing and implementing policies and practices essential to the effective management of day-to-day operations.

Key Responsibilities:

  • Leadership and Development: Coach, monitor, and develop accountability for the individual performance of security agents to align with company standards.
  • Operational Management: Lead the branch manager daily scrum to communicate all service, property, post order, and routing changes.
  • Quality Control: Schedule and conduct spot checks with agents under their supervision, providing feedback, accountability, and recognition as needed.
  • Client Relations: Promptly and consistently report any client-specific information or issues to the coordinator, while helping to execute and provide resolutions to any client issues or concerns.
  • Equipment Management: Responsible for equipment inventory and maintenance, including uniforms, vehicles, devices, and phones.
  • Performance Management: Participate in performance reviews with the coordinator to enhance the agent brand experience.
  • Scheduling: Responsible for ensuring schedules are complete to fulfill contracted services and will cover shifts as necessary to ensure completion while minimizing overtime.
  • Disciplinary Action: Responsible for recommending and issuing disciplinary action for personnel in violation of the Signal Standard Operating Procedures.

Requirements:

  • 21 years of age or older
  • High school diploma or GED
  • Pass background check and drug test
  • Must have valid driver's license and good driving record
  • Must have reliable transportation
  • Must be able to work all shifts, including nights, weekends, and holidays
  • Complete training modules within first month
  • Excellent organization, oral, and written communication skills
  • Demonstrate a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times
  • Must be able to move equipment weighing up to 20 pounds