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Branch Operations Manager
2 months ago
At Signal Security, we are seeking a highly skilled and experienced Branch Supervisor to join our team. As a Branch Supervisor, you will be responsible for providing functional leadership to our Community Based Security Agents, ensuring the effective management of day-to-day operations.
Key Responsibilities:- Coach and develop accountability for the individual performance of Advanced Agents and Agents, aligning with company standards.
- Lead the Branch Manager Daily Scrum to communicate service, property, post order, and routing changes.
- Schedule and conduct spot checks with agents under supervision, providing feedback, accountability, and recognition as needed.
- Promptly report client-specific information or issues to the Coordinator, helping to execute and provide resolutions.
- Participate in the hiring process, interviewing candidates, and setting up orientation dates and times.
- Responsible for equipment inventory and maintenance, communicating needs and issues to the Coordinator.
- Participate in performance reviews to enhance the Agent Brand Experience.
- Ensure schedule completion to fulfill contracted services, covering shifts as necessary to minimize overtime.
- Recommend and issue disciplinary action for personnel in violation of Signal Standard Operating Procedures, providing positive recognition for personnel exceeding expectations.
- 21 years of age or older
- High school diploma or GED
- Pass background check and drug test
- Valid driver's license and good driving record
- Reliable transportation
- Ability to work all shifts, including nights, weekends, and holidays
- Complete training modules within the first month
- Excellent organization, oral, and written communication skills
- Demonstrate a commitment to service, organization values, and professionalism
- Ability to move equipment weighing up to 20 pounds