Hotel Front Desk Supervisor

4 weeks ago


Courtenay, British Columbia, Canada Bayview Hotel Group Ltd Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Bayview Hotel Group Ltd. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Assist guests with special needs and provide personalized support
  • Manage room reservations, cancellations, and changes
  • Provide information on hotel facilities and services, including local attractions and amenities
  • Process group arrivals and departures, and maintain accurate records
  • Perform light housekeeping and cleaning duties, and ensure a clean and safe environment
  • Handle clerical tasks, such as faxing, filing, and photocopying
  • Provide general information about local points of interest and attractions
  • Follow emergency and safety procedures, and respond to guest needs
  • Deliver wake-up calls and provide customer service
  • Maintain accurate records of vacancies, reservations, and room assignments
  • Resolve guest complaints and claims in a professional and courteous manner
Requirements
  • 1 year to less than 2 years of experience in a front desk or customer service role
  • Permanent employment
  • English language proficiency
  • 35 to 40 hours of work per week


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