Hotel Front Desk Supervisor

4 weeks ago


Courtenay, British Columbia, Canada Bayview Hotel Group Ltd Full time

Job Summary: We are seeking a highly skilled Front Desk Supervisor to join our team at Bayview Hotel Group Ltd. As a key member of our front office team, you will be responsible for providing exceptional guest services, ensuring seamless check-in and check-out processes, and maintaining the highest standards of customer satisfaction.

Key Responsibilities:

  • Assist guests with special needs and provide personalized support
  • Manage room reservations, cancellations, and changes with accuracy and efficiency
  • Provide detailed information on hotel facilities, services, and local attractions
  • Process group arrivals and departures, ensuring smooth operations
  • Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment
  • Clerical duties, including faxing, filing, and photocopying
  • Offer general information about local points of interest and recommendations
  • Follow emergency and safety procedures, ensuring guest safety and well-being
  • Contact guests to deliver requested wake-up calls
  • Provide exceptional customer service, addressing guest concerns and resolving issues promptly
  • Maintain accurate records of vacancies, reservations, and room assignments
  • Investigate and resolve guest complaints and claims in a fair and timely manner

Requirements:

  • 1 year to less than 2 years of experience in a front desk or guest services role
  • Permanent employment with a 35-40 hour workweek
  • Fluency in English as the primary language of communication


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