Hotel Front Desk Supervisor
4 weeks ago
Job Summary: We are seeking a highly skilled Front Desk Supervisor to join our team at Bayview Hotel Group Ltd. As a key member of our front office team, you will be responsible for providing exceptional guest services, ensuring seamless check-in and check-out processes, and maintaining the highest standards of customer satisfaction.
Key Responsibilities:
- Assist guests with special needs and provide personalized support
- Manage room reservations, cancellations, and changes with accuracy and efficiency
- Provide detailed information on hotel facilities, services, and local attractions
- Process group arrivals and departures, ensuring smooth operations
- Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment
- Clerical duties, including faxing, filing, and photocopying
- Offer general information about local points of interest and recommendations
- Follow emergency and safety procedures, ensuring guest safety and well-being
- Contact guests to deliver requested wake-up calls
- Provide exceptional customer service, addressing guest concerns and resolving issues promptly
- Maintain accurate records of vacancies, reservations, and room assignments
- Investigate and resolve guest complaints and claims in a fair and timely manner
Requirements:
- 1 year to less than 2 years of experience in a front desk or guest services role
- Permanent employment with a 35-40 hour workweek
- Fluency in English as the primary language of communication
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Hotel Front Desk Supervisor
4 weeks ago
Courtenay, British Columbia, Canada Bayview Hotel Group Ltd Full timeJob Summary: We are seeking a highly skilled and customer-focused Hotel Front Desk Supervisor to join our team at Bayview Hotel Group Ltd. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing room reservations, and ensuring a smooth guest experience.Key Responsibilities:Assist guests with...
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Hotel Front Desk Supervisor
4 weeks ago
Courtenay, British Columbia, Canada Bayview Hotel Group Ltd Full timeJob Summary: We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Bayview Hotel Group Ltd. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Assist guests with special needs and...
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Courtenay, British Columbia, Canada Bayview Hotel Group Ltd Full timeWe are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at the Bayview Hotel Group Ltd. This permanent position offers an excellent opportunity for career advancement and professional growth in the hospitality industry.About the JobThis role is responsible for providing exceptional customer service to guests,...
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Hotel Front Desk Supervisor
4 weeks ago
Courtenay, British Columbia, Canada Bayview Hotel Group Ltd Full timeJob Title: Hotel Front Desk SupervisorJob Summary: We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Bayview Hotel Group Ltd. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth guest experience.Key Responsibilities:Assist...
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Hotel Front Desk Supervisor
4 weeks ago
Courtenay, British Columbia, Canada Bayview Hotel Group Ltd Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Supervisor to join our team at Bayview Hotel Group Ltd. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesAssist guests with...
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