Hotel Front Desk Supervisor

2 weeks ago

Courtenay, British Columbia, Canada Bayview Hotel Group Ltd Full time

Job Summary: We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Bayview Hotel Group Ltd. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities:

  • Assist guests with special needs and provide personalized service
  • Manage room reservations, cancellations, and changes
  • Provide information on hotel facilities and services
  • Process group arrivals and departures
  • Perform light housekeeping and cleaning duties
  • Clerical duties, including faxing, filing, and photocopying
  • Provide general information about local points of interest
  • Follow emergency and safety procedures
  • Contact guests to deliver requested wake-up calls
  • Provide exceptional customer service
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Resolve guest complaints and claims
  • Investigate guest complaints and claims

Requirements:

  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 1 year to less than 2 years of experience in a related field

Work Environment:

  • Permanent position
  • 35 to 40 hours per week
  • English language required

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