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Customer Service Ambassador for Food and Beverage

1 month ago


Toronto, Ontario, Canada Auberge du Pommier Full time
About the Role
We are seeking a Customer Service Ambassador to join our team at Queen's Cross, a new chef-driven dining concept in CF Toronto Eaton Centre. The ideal candidate will have a passion for delivering exceptional customer service and ensuring a positive experience for all guests.

Responsibilities
Our Customer Service Ambassadors are responsible for creating a welcoming atmosphere and providing attentive service to guests. They will be expected to:
- Greet and interact with guests in a friendly and approachable manner
- Prepare food and beverages to O&B standards
- Ensure accuracy when entering information into the POS system
- Monitor food quality and presentation standards
- Respond promptly and courteously to any guest request or concern
- Maintain a clean and organized workspace
- Follow all food safety standards and systems

Requirements
To be successful as a Customer Service Ambassador, you will need to possess the following skills and qualifications:
- Prior barista experience desirable
- High attention to detail and cleanliness
- Passionate about customer service
- Ability to remain calm under pressure while working in a fast-paced environment
- Organizational skills and sales ability
- Ability to multi-task and maintain a level of professional urgency and momentum
- Strong oral and written communication skills and ability to engage our guests

About Us
At Queen's Cross, we are dedicated to providing an exceptional culinary experience that reflects the diversity and vibrancy of downtown Toronto. We offer a competitive salary and benefits package, including a base salary of $50,000-$60,000 per year.