Food Service Leadership Opportunity

1 week ago

Toronto, Ontario, Canada MLSE Full time

MLSE is committed to creating an inclusive workplace where all employees feel they belong and can reach their full potential. We are Canada's preeminent leader in delivering top quality sport and entertainment experiences.

We are seeking a seasoned Food Service Manager to join our team at Scotiabank Arena, BMO Field, or Coca-Cola Coliseum. As a key member of our Food & Beverage team, you will play a vital role in ensuring the delivery of exceptional food and beverage fan service during events.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience. This figure is based on industry standards and the level of responsibility associated with the role.

About the Job

Job Title: Food Service Manager

Location: Scotiabank Arena, BMO Field, or Coca-Cola Coliseum

Estimated Salary: $60,000 - $80,000 per year

Job Type: Full-time

This is an exciting opportunity for an experienced Food Service Manager to lead our Quick Service department during events. As a manager, you will be responsible for overseeing and leading a high-volume food and alcohol service environment, ensuring compliance with regulations, and maintaining high standards of quality, service, and safety.

Responsibilities:

  • Lead the Quick Service Food and Beverage team during events with the assistance of the Part Time Supervisor team
  • Manage one of the Quick Service portfolios under the guidance of the department Manager: Concessions, Beverage (Bars & Beer Kiosks), Premium Hospitality, or Vending
  • Provide leadership and direction by managing standards of quality, service, safety, and profitability for the Quick Service department
  • Supervise, train, develop, and motivate the F&B hourly team
  • Resolve discrepancies quickly and effectively
  • Ensure compliance with all related regulations such as those pertaining to Employment Standards, Health & Safety, and AGCO
  • Work in compliance with the provisions of the Occupational Health & Safety Act
  • Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, corrective actions, and discipline
  • Act as an ambassador for MLSE and our community
  • Adhere to MLSE service standards and policies
  • Perform other related duties as required

Requirements:

  • Strong food and alcohol service background
  • Experience as a manager/supervisor of F&B in a hotel, restaurant, bar, or events-based venue is required
  • Leadership experience in a high-volume food and alcohol service environment
  • Prior experience working with beer, wine, and cocktails is a benefit
  • Trained in WHMIS, NFSTP, ServSafe, or equivalent
  • Smart Serve certified is required
  • Solid understanding and practical knowledge of Industry principles and service etiquette
  • Ability to communicate, motivate, and lead effectively
  • A proactive approach toward day-to-day activities and shifting demands
  • P&L knowledge and ongoing awareness of financials
  • Proven ability to perform well under pressure; manage multiple priorities simultaneously
  • Ongoing awareness and responsiveness to client satisfaction
  • Available to work evenings, weekends, and holidays as required
  • High-energy, client-service attitude
  • A positive, winning approach, incorporating integrity, confidentiality, and discretion

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