Customer Service/Sales Ambassador

2 weeks ago


Toronto, Ontario, Canada Teleperformance Full time
About the Role

We are seeking a highly motivated and results-driven Customer Service/Sales Ambassador to join our team. In this role, you will be responsible for providing exceptional customer experiences and driving sales growth through consultative phone calls.

Key Responsibilities
  • Work collaboratively as a team to achieve high-quality standards
  • Engage in highly consultative phone calls (both inbound and outbound) to understand customers' needs and provide financial solutions
  • Build trusting relationships with customers and proactively offer appropriate solutions to create high customer satisfaction
  • Exercise patience and empathy to resolve customer concerns and identify opportunities to cross-sell and up-sell to existing customers
Requirements
  • Sales experience in a high-volume contact center environment
  • Excellent English language skills and excellent verbal and written communication skills
  • Ability to type 30 words per minute and multitask in a fast-paced, high-energy environment
  • Availability between Monday and Saturday, 9am-10pm
  • High School Diploma or GED and must be 18 years of age or more and legally eligible to work in Canada full-time
What We Offer
  • A competitive estimated salary range of $45,000 - $65,000 per year, depending on experience
  • A dynamic and progressive work environment that encourages growth and development
  • A comprehensive benefits package, including health, dental, and vision coverage
  • Opportunities for professional development and training


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