Customer Experience Associate
4 weeks ago
About the Role:
The Seasonal Customer Experience Representative (CXR) is a key member of our team at Ultramar, responsible for delivering exceptional customer experiences across multiple channels.
Key Responsibilities:
- Manage customer accounts, ensuring accurate and up-to-date information.
- Respond to customer inquiries, resolving issues promptly and professionally.
- Direct or escalate requests and unresolved issues to the designated resource.
- Contribute to revenue growth through inside sales initiatives.
- Perform customer verifications and credit checks using Equifax.
- Process credit card transactions accurately.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal departments to ensure seamless customer experiences.
Requirements:
- Excellent interpersonal and communication skills.
- Knowledge of customer service principles and practices.
- Proficiency in relevant computer applications (Office 365, ERP, CRM, etc.).
- Strong problem-solving and multi-tasking skills.
- Ability to work in a fast-paced environment with a high level of accuracy.
- Experience with training and onboarding at Parkland or previous (Training SME) is an asset.
What We Offer:
At Ultramar, we are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
We are an equal opportunity employer and encourage applications from all qualified individuals. Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
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