Customer Experience Representative

4 weeks ago


Dartmouth, Nova Scotia, Canada Ultramar Full time

About the Role:

The Seasonal Customer Experience Representative (CXR) is a key member of our team at Ultramar, responsible for delivering exceptional customer experiences across multiple channels.

Key Responsibilities:

  • Manage customer accounts, ensuring accurate and up-to-date information.
  • Respond to customer inquiries, resolving issues promptly and professionally.
  • Direct or escalate requests and unresolved issues to the designated resource.
  • Contribute to revenue growth through inside sales initiatives.
  • Perform customer verifications, credit checks, and process transactions accurately.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal departments to ensure seamless customer experiences.

Requirements:

  • Excellent interpersonal and communication skills.
  • Knowledge of customer service principles and practices.
  • Proficiency in relevant computer applications (Office 365, ERP, CRM, etc.).
  • Strong problem-solving, multi-tasking, and prioritization skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Self-motivated and flexible, with a strong work ethic.

What We Offer:

Ultramar is committed to providing a positive and inclusive work environment, with opportunities for growth and development.

We are an equal opportunity employer, dedicated to diversity, equity, and inclusion.

Our Employee Resource Groups (ERGs) and Affinity Networks support our mission to create a culture of belonging.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and strive for equitable partnerships and opportunities.



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