Hotel Operations Manager

1 week ago


Ottawa, Ontario, Canada H.M.S. Careers Inc. - Hospitality Management Solutions Inc. Full time

Hotel Operations Manager - Crafting Extraordinary Guest Experiences

We're seeking a dynamic Hotel Operations Manager to oversee all operations at a luxurious resort. As the face of the resort, you will drive exceptional guest satisfaction, inspire a high-performing team, and contribute to the overall success of the property.

  • Team Development: Build, motivate, and mentor a world-class team dedicated to delivering exceptional service.
  • Financial Acumen: Oversee the resort's financial performance, including budgeting, forecasting, and revenue management.
  • Operational Excellence: Manage all resort departments, including front desk, housekeeping, maintenance, and F&B, to achieve operational excellence.

Your Key Responsibilities:

  • Develop and implement strategic plans to drive business growth and improve operational efficiency.
  • Lead and manage a high-performing team of hospitality professionals.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Monitor and analyze financial performance, identifying areas for improvement.
  • Ensure exceptional guest satisfaction through effective service delivery.

Your Ideal Background:

  • Proven track record in hotel management with a strong emphasis on luxury hospitality.
  • Passion for the hospitality industry and a commitment to delivering exceptional service.


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