Guest Services Manager

1 week ago


Ottawa, Ontario, Canada Germain Hôtels Full time

**About the Role**

We are seeking a highly skilled Guest Services Manager to join our team at Germain Hôtels. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest satisfaction and quality of experience.

**Key Responsibilities**

  • Participate in the management and planning of hotel staffing, financial, and material resources to support major transformation projects.
  • Support, coach, develop, and manage the performance of service teams through formal and informal means.
  • Ensure guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management.
  • Maintain excellent relations with all members related to the work environment: guests, employees, service center, partners, suppliers, etc.
  • Ensure the safety of the premises and people by knowing and deploying emergency and crisis management measures, including in the event of fire; by disseminating crime trends and by ensuring the hotel's compliance with the PCI DSS standard.

**Requirements**

  • Diploma in Hotel Management is an asset.
  • 2 to 5 years' experience in Hospitality.
  • 1 year experience in Front Desk Management.
  • Fluent in English (speaking and writing), another language is an asset.
  • Ability to solve problems, manage priorities, and work efficiently and professionally.
  • Assertiveness and natural ability to communicate (both orally and in writing), inspire, and mobilize teams.
  • Excellent understanding of budget forecasting based on labor and hotel operations costs.
  • Good knowledge of the Office and OPERA PMS.

**What We Offer**

  • A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
  • Access to a state-of-the-art gym right in your workplace.
  • Full-time, 30 to 40 hours per week, variable hours. Day, evening, and weekend shifts, Salary Range: 22 to 39$ per hour as per experience.


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