Fire Communications Specialist

2 months ago

St Catharines, Ontario, Canada City of St. Catharines Full time
Job Summary

The City of St. Catharines is seeking a highly skilled Fire Communications Specialist to join our team. As a key member of our public safety team, you will be responsible for answering emergency and non-emergency requests for assistance, dispatching fire and other public safety units, and providing exceptional customer service to the public.

Key Responsibilities
  • Emergency Response: Answer emergency and non-emergency requests for assistance on 9-1-1 lines, from agency direct and partner emergency services, and initiate calls for service for 28 fire departments in a coordinated manner.
  • Dispatch and Coordination: Dispatch fire and other public safety units, in accordance with established procedures, and based on the nature of the call, staff availability, and location of the incident.
  • Communication and Customer Service: Provide outstanding customer service to all external and internal customers, and operate a variety of communication equipment, including emergency radio system, computerized dispatch consoles (CAD), and multi-line telephone equipment.
  • Information Retrieval and Maintenance: Retrieve information in response to requests from fire units, and monitor and maintain status and location of units.
  • Partner Agency Coordination: Contact partner agencies to coordinate public safety and mutual aid/automatic aid operations.
  • Reporting and Record-Keeping: Maintain a daily report of fire alarm system status, and perform other related work as required and/or assigned.
Requirements
  • Education and Certification: Must have a Grade 12 diploma or equivalent, and possess current certification of CPR and Standard First Aid training.
  • Communication and Interpersonal Skills: Exceptional oral communication and listening skills, and demonstrated multi-tasking ability.
  • Public Safety Experience: Experience and/or education required in public safety telecommunication fields, including Fire, Police, and EMS Communications.
  • Geographical Knowledge: Ability and commitment to learn and maintain advanced knowledge of the geography of the Niagara Region, Haldimand County, and Norfolk County.
  • Physical Demands: Ability to meet the physical demands of the position, including repetitive arm/hand movement, intense visual and auditory concentration.
  • Computer Skills: Proficient computer skills and working knowledge of Microsoft Office Suite software programs.
  • Continuous Learning: Willingness to undertake continuous skill and educational upgrading as soon as practicable, including APCO Public Safety Telecommunicator and NFPA 1061 - Telecommunicator I and II Professional Qualification Standard.
Working Conditions

The Fire Communications Specialist will work in a fast-paced, dynamic environment, and will be required to work rotating 12-hour shifts, including day/night shifts. The successful candidate will be able to work in a team environment, and will be required to maintain a high level of professionalism and confidentiality.

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