Fire Communications Specialist

1 month ago

St Catharines, Ontario, Canada City of St. Catharines Full time
Job Summary

We are seeking a highly skilled and experienced Fire Communicator to join our team at the City of St. Catharines. As a key member of our emergency response team, you will be responsible for answering emergency and non-emergency requests for assistance, dispatching fire and public safety units, and providing exceptional customer service to the public.

Key Responsibilities
  • Respond to emergency and non-emergency calls, complaints, and inquiries from the public, determining the nature and urgency of requests and prioritizing effectively.
  • Dispatch fire and public safety units, utilizing established procedures and based on the nature of the call, staff availability, and location of the incident.
  • Operate a variety of communication equipment, including emergency radio systems, computerized dispatch consoles, and multi-line telephone equipment.
  • Retrieve information in response to requests from fire units, monitor and maintain status and location of units, and contact partner agencies to coordinate public safety and mutual aid operations.
  • Maintain a daily report of fire alarm system status and notify the Community Control Group as part of activation of the City of St. Catharines Emergency Plan.
Requirements
  • Grade 12 diploma or equivalent.
  • Current certification of CPR and Standard First Aid training.
  • Exceptional oral communication and listening skills.
  • Demonstrated multi-tasking ability.
  • Experience and/or education in public safety telecommunication fields, including Fire, Police, and EMS Communications.
  • Ability and commitment to learn and maintain advanced knowledge of the geography of the Niagara Region, Haldimand County, and Norfolk County.
  • Valid Ontario Driver's License, minimum Class "G".
  • Ability to meet the physical demands of the position.
  • Proficient computer skills and working knowledge of Microsoft Office Suite software programs.
What We Offer

We offer a competitive salary and a comprehensive benefits package, including opportunities for continuous skill and educational upgrading.

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