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Customer Service Director

2 months ago


Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time

Customer Care Manager at Greenstone Financial Services Canada

About Us

Greenstone is a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand, and now Canada.

As a subsidiary of Greenstone, Greenstone Financial Services Canada is a key player in the Canadian market, offering innovative insurance solutions to customers.

Our Mission

We are committed to providing exceptional customer experiences, building long-term relationships, and delivering value to our customers.

Key Responsibilities

As a Customer Care Manager, you will be responsible for:

  • Developing and implementing customer-centric strategies to drive customer satisfaction and loyalty
  • Leading a team of customer service representatives to ensure exceptional customer experiences
  • Collaborating with cross-functional teams to identify and address customer pain points
  • Analyzing customer feedback and metrics to inform business decisions

What We Offer

At Greenstone Financial Services Canada, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.