Bilingual Parts Specialist
5 days ago
Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer committed to fostering an inclusive and accessible work environment. We value diversity and strive to create a workplace where all employees and customers feel respected and supported.
Job SummaryThe Bilingual Specialist, Parts & Warranty will provide exceptional support to dealer parts and service personnel, regional managers, and other stakeholders. This role requires a strong understanding of Mitsubishi's Parts and Warranty policies, procedures, and systems.
Key Responsibilities- Maintain a professional rapport with dealers and field staff to resolve issues and concerns in a timely and accurate manner.
- Inform and coach dealer staff on Mitsubishi's Parts Policies, parts systems, and Warranty Claims Entry system.
- Provide ETA's and assist dealers with VOR situations to expedite the shipment of B/O parts.
- Direct non-parts/warranty related calls/questions to the appropriate department for resolution.
- Assist dealers with entering orders and provide feedback on packaging issues, damages, missing, and late shipments.
- Help forecast, monitor, and control warranty-related costs.
- Conduct analysis and forecasting of warranty expense trends for MMSCAN and manufacturing plants.
- Contribute to on-site and remote dealership warranty audits and reviews.
- Assist in the development and production of warranty publications and training materials.
- Assist dealers in resolving warranty/system policy and claim payment issues via the warranty hotline.
- Automotive parts; service; and/or technical background (preferred)
- Excellent telephone manner
- Deals well with pressure situations and deadlines
- Superior organizational, problem-solving & analytical skills
- Working knowledge of the auto supply chain
- Ability to work in a team environment and meet departmental targets
- Ability to prioritize and deal with changing priorities
- Proficient in MS Office Word/Excel along with advanced PC skills
- A good understanding of freight and logistics
- 3 years' experience in distribution, logistics or supply-chain knowledge
- 2 years' experience in a customer service environment (call center)
- 3-5 years prior experience performing warranty-related functions at the corporate or dealer level, including investigation, analysis, and report preparation.
- Bilingual English/French, fluent written & spoken
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