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Bilingual Parts Specialist

2 months ago

Mississauga, Ontario, Canada Mitsubishi Motor Sales of Canada, Inc. Full time
Mitsubishi Motor Sales of Canada, Inc. Job Opportunity

We are seeking a highly skilled and bilingual individual to join our team as a Bilingual Parts Specialist. As a key member of our service operations team, you will play a crucial role in supporting our dealerships and regional managers in the proper use of our parts and warranty policies and procedures.

Key Responsibilities:
  • Maintain a professional rapport with dealerships and field staff to resolve issues and concerns in a timely and accurate manner.
  • Inform and coach dealership staff on Mitsubishi's parts policies, systems, and procedures.
  • Provide ETA's and assist dealerships with VOR situations to expedite the shipment of B/O parts.
  • Direct non-parts/warranty related calls/questions to the appropriate department for resolution.
  • Assist dealerships with entering orders and provide feedback on packaging issues, damages, missing, and late shipments.
  • Help forecast, monitor, and control warranty-related costs.
  • Conduct analysis and forecasting of warranty expense trends for both MMSCAN and the manufacturing plants.
  • Contribute to onsite and remote dealership warranty audits and reviews.
  • Assist in the development and production of warranty publications and training materials.
  • Assist dealerships in resolving warranty/system policy and claim payment issues via the warranty hotline.
Requirements:
  • Automotive parts; service; and/or technical background (preferred)
  • Excellent telephone manner
  • Ability to work in a team environment and meet departmental targets
  • Ability to prioritize and deal with changing priorities
  • Proficient in MS Office Word/Excel along with advanced PC skills
  • Bilingual English/French, fluent written & spoken

We are an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported.