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Bilingual Parts Specialist

2 months ago

Mississauga, Ontario, Canada Mitsubishi Motor Sales of Canada, Inc. Full time
About the Role

Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer committed to fostering an inclusive and accessible work environment. We value diversity and strive to create a workplace where all employees and customers feel respected and supported.

Job Summary

The Bilingual Specialist, Parts will provide critical support to dealer parts and service personnel, regional managers, and other stakeholders. This role requires excellent communication skills, a strong understanding of automotive parts and warranty policies, and the ability to work effectively in a team environment.

Key Responsibilities
  • Maintain a professional rapport with dealer and field staff to resolve issues and concerns in a timely and accurate manner.
  • Inform and coach dealer staff on Mitsubishi's Parts Policies, parts systems, and warranty claims entry system.
  • Provide ETA's and assist dealers with VOR situations to expedite the shipment of B/O parts.
  • Direct non-parts/warranty related calls/questions to the appropriate department for resolution.
  • Assist dealers with entering orders and provide feedback on packaging issues, damages, missing, and late shipments.
  • Help forecast, monitor, and control warranty related costs.
  • Conduct analysis and forecasting of warranty expense trends for both MMSCAN and the manufacturing plants.
  • Contribute to on-site and remote dealership warranty audits and reviews.
  • Assist in the development and production of warranty publications and training materials.
  • Assist dealers in resolving warranty/system policy and claim payment issues via the warranty hotline.
Requirements
  • Automotive parts; service; and/or technical background (preferred)
  • Excellent telephone manner
  • Deals well with pressure situations and deadlines
  • Superior organizational, problem-solving & analytical skills
  • Working knowledge of the auto supply chain
  • Ability to work in a team environment and meet departmental targets
  • Ability to prioritize and deal with changing priorities
  • Proficient in MS Office Word/Excel along with advanced PC skills
  • A good understanding of freight and logistics
  • 3 years' experience in distribution, logistics or supply-chain knowledge
  • 2 years' experience in a customer service environment (call center)
  • 3-5 years prior experience performing warranty related functions at the corporate or dealer level, including investigation, analysis and report preparation
  • Bilingual English/French, fluent written & spoken