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Bilingual Customer Service Representative

2 months ago

Mississauga, Ontario, Canada Bilingual Source Full time
Job Opportunity: Bilingual Customer Service Representative

We are seeking a highly skilled Bilingual Customer Service Representative to join our dynamic team at Bilingual Source. As a key member of our customer service team, you will be responsible for providing exceptional customer support to our clients in both French and English.

Main Responsibilities:

  • Provide customer phone support, handle inquiries, follow up on issues, and resolve problems in a timely and professional manner.
  • Offer administrative support and coordinate activities of Sales Representatives to ensure seamless communication and collaboration.
  • Manage customer accounts, identify opportunities to increase revenue, and maintain comprehensive knowledge of company products and services.
  • Prepare, release, and process incoming capital and regular sales purchase orders, complete necessary paperwork, and prepare invoices.
  • Coordinate estimate preparation, manage repair prioritization based on approval date, and act as the key point of contact within the team for all workflow coordination.
  • Analyze and participate in the improvement of departmental and company processes, contribute to computer programs or internal infrastructure enhancements, and assess customer concerns for reportable complaints and escalate as necessary.
  • Maintain customer confidence by keeping information confidential, foster positive working relationships with employees from other departments, sales reps, and management, and perform other duties as assigned.

Requirements:

  • Fluently bilingual in French and English, both written and verbal.
  • High School diploma or vocational equivalent required.
  • 2-3 years of experience in customer service within a product-based order management role.
  • Exceptional customer service skills and professionalism to maintain an excellent rapport with external and internal customers.
  • Strong attention to detail, organizational, prioritization, and multi-tasking abilities.
  • Ability to develop positive relationships with co-workers and resolve conflicts, capable of managing multiple demands and conflicting priorities simultaneously.
  • Proficient in managing customer accounts, assessing needs, determining priorities, and communicating appropriately with team members.
  • Ability to work independently and as part of a team, willing and able to assist team members when needed.
  • Well-developed computer skills, including proficiency with Microsoft Office products.