Bilingual Parts Specialist

2 days ago


Mississauga, Ontario, Canada Mitsubishi Motor Sales of Canada, Inc. Full time
About the Role

Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer committed to fostering an inclusive and accessible work environment. We are seeking a highly skilled Bilingual Parts Specialist to join our team.

Key Responsibilities
  • Provide exceptional support to dealer parts and service personnel, ensuring timely and accurate resolution of issues.
  • Coach dealer staff on Mitsubishi's Parts Policies, parts systems, and warranty claims entry.
  • Assist dealers with VOR situations, ETA's, and parts releases to expedite shipment of B/O parts.
  • Direct non-parts/warranty related calls to the appropriate department for resolution.
  • Assist dealers with entering orders and provide feedback on packaging issues, damages, and late shipments.
  • Conduct analysis and forecasting of warranty expense trends for MMSCAN and manufacturing plants.
  • Contribute to onsite and remote dealership warranty audits and reviews.
  • Develop and produce warranty publications and training materials.
  • Resolve warranty/system policy and claim payment issues via the warranty hotline.
Requirements
  • Automotive parts, service, or technical background (preferred)
  • Excellent telephone manner and ability to work under pressure
  • Superior organizational, problem-solving, and analytical skills
  • Working knowledge of the auto supply chain and ability to work in a team environment
  • Proficient in MS Office Word/Excel and advanced PC skills
  • Good understanding of freight and logistics
  • 3 years' experience in distribution, logistics, or supply chain knowledge
  • 2 years' experience in a customer service environment (call center)
  • 35 years prior experience performing warranty-related functions at the corporate or dealer level
  • Bilingual English/French, fluent written and spoken


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