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Strategic Business Leader

2 months ago

Dorval, Quebec, Canada Marriott International Full time

Job Summary

The Strategic Business Leader of Hotel Operations is responsible for leading the hotel's operations, ensuring alignment with the brand's business strategy, and driving revenue growth. This role oversees the Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments, working closely with department heads to develop and implement departmental strategies.

Key Responsibilities

  • Develop and implement property-wide strategies to deliver products and services that meet or exceed the needs and expectations of the brand's target customer and employees.
  • Ensure hotel operations meet the brand's standards, target customer needs, and employee satisfaction, while focusing on growing revenues and maximizing financial performance.
  • Lead the hotel management team to develop an operational strategy aligned with the brand's business strategy and execute its implementation.
  • Monitor hotel operations sales performance against budget, review reports and financial statements, and coach the operations team to effectively manage occupancy, rate, wages, and controllable expenses.
  • Champion the brand's service vision for product and service delivery, ensuring alignment amongst the hotel leadership teams, and develop systems to enable employees to understand guest satisfaction results.
  • Communicate a clear and consistent message regarding departmental goals to produce desired results, respond to and handle guest problems and complaints, and create an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
  • Facilitate the development of creative solutions to overcome obstacles, ensure implementation to continually improve guest satisfaction results, and foster employee commitment to providing excellent service.
  • Set goals and expectations for direct reports using the performance review process, hold staff accountable for successful performance, and solicit employee feedback to identify and address employee problems or concerns.
  • Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures, and support the Peer Review Process.

Requirements

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Salary Range

$116,000 to $149,000 annually.

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.