Customer Service Associate

6 days ago


Thunder Bay, Ontario, Canada Michaels Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate in our Thunder Bay store.

Job Summary

This is a dynamic role that requires a passion for delivering exceptional customer experiences. As a Customer Service Associate, you will be responsible for providing top-notch service to our customers, ensuring they find what they're looking for, and receiving a fast and friendly checkout experience.

Key Responsibilities
  • Deliver Exceptional Customer Service: Engage with customers, provide product information, and ensure they have a seamless shopping experience.
  • Assist with Truck Unloading and Merchandise Duties: Help unload trucks, restock shelves, and maintain store recovery standards to deliver our Brand Promises.
  • Support Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
  • Maintain a Well-Merchandised and In-Stock Store: Participate in merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
Requirements

To succeed in this role, you will need:

  • Retail and/or Customer Service Experience: A background in retail or customer-facing roles is preferred.
  • Physical Abilities: Ability to stand for long periods, move throughout the store, and perform regular bending, lifting, and carrying tasks.
What We Offer

As a Customer Service Associate at Michaels, you can expect:

  • A Competitive Salary: $18.50 per hour, plus benefits and opportunities for growth.
  • A Dynamic Work Environment: Join a team of passionate individuals who share your commitment to delivering exceptional customer experiences.
  • Ongoing Training and Development: Receive training and support to help you grow in your role and develop new skills.
About Michaels

At Michaels, we're dedicated to helping makers bring their ideas to life. Our stores offer a wide range of art supplies, crafts, and DIY materials to inspire creativity and imagination. We believe in empowering our team members to deliver exceptional customer experiences and contribute to our company's mission to make a difference in people's lives.



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