Customer Service Associate

1 month ago


Thunder Bay, Ontario, Canada Savers Full time

About Us

Savers is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.

Job Summary

We are seeking a Customer Service Associate to create an awesome experience for our Customers, Donors, and Team Members. As a Customer Service Associate, you will be the face of our company, providing exceptional customer service and ensuring a positive shopping experience.

Key Responsibilities

  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Engage with customers, donors, and team members, building relationships and promoting a positive store environment.
  • Process customer transactions, handle returns and exchanges, and maintain a clean and organized store environment.
  • Participate in visual merchandising and store displays, ensuring a visually appealing store environment.
  • Work collaboratively with the sales team to achieve sales goals and promote a positive store culture.

What We Offer

  • Comprehensive onboarding and training from day one.
  • In-house expertise and robust training programs to support your career growth and development.
  • Comprehensive extended health care plans for full-time Team Members.
  • Company-Paid Life and AD&D Insurance.
  • A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision.
  • Paid time off from work for leisure or other hobbies.
  • A range of mental health services to assist you in managing daily life.

Why Join Us?

Savers is committed to fair and accessible employment practices. We will accommodate people with disabilities during the recruitment, assessment, and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.



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