Customer Service Representative

1 week ago


Thunder Bay, Ontario, Canada Michaels Full time
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Store Associate in North Bay, ON.

About the Role:

This is a full-time position that requires a strong ability to provide exceptional customer service, work effectively in a fast-paced environment, and maintain a high level of productivity while meeting sales and customer satisfaction goals.

Key Responsibilities:
  • Provide excellent customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner
  • Assist customers with shopping, locating products, and providing solutions to meet their needs
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment
  • Maintain a clean and organized store environment, including visual merchandising and recovery standards
  • Participate in inventory management, receiving, stocking, and maintaining merchandise displays
  • Support shrink reduction and safety initiatives by following company policies and procedures
  • Interact with colleagues in a positive and respectful manner, promoting a collaborative team environment
Requirements:
  • 1-2 years of retail or customer service experience preferred
  • Ability to remain standing for long periods, move throughout the store, and perform physical tasks such as bending, lifting, carrying, reaching, and stretching
  • High school diploma or equivalent required; post-secondary education an asset
  • Familiarity with technology, including Point-of-Sale systems and mobile devices
What We Offer:
  • A competitive salary range of $45,000-$55,000 per year, based on experience and qualifications
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) matching program
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A fun and dynamic work environment with a focus on teamwork and collaboration

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