Help Desk Specialist

1 month ago

Toronto, Ontario, Canada Citi College of Canadian Careers Full time
Job Title: Help Desk Technician

Citi College of Canadian Careers is seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support to our users, troubleshooting computer systems and networks, and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot computer systems and networks to identify and resolve technical issues
  • Install, configure, and maintain computer hardware and software
  • Document and track technical issues and resolutions
  • Collaborate with other technical teams to resolve complex technical issues
  • Provide training and guidance to users on technical procedures and best practices
Requirements:
  • 1 year of experience in a technical support role
  • Strong knowledge of computer systems and networks
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • High school diploma or equivalent required
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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