Customer Service Supervisor

1 month ago

Markham, Ontario, Canada Maple Supply Chain Management Inc Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled Customer Service Representative Supervisor to join our team at Maple Supply Chain Management Inc.

Key Responsibilities:
  • Leadership: Establish work schedules and procedures, and ensure that team members are trained and equipped to perform their duties.
  • Quality Control: Examine and verify the accuracy of work, and identify areas for improvement.
  • Staff Development: Identify workers' training needs, and provide coaching and feedback to help them grow in their roles.
  • Reporting: Prepare and submit reports on team performance, and provide recommendations for improvement.
  • Operational Management: Co-ordinate, assign, and review work, and requisition materials and supplies as needed.

Requirements:

  • 1 year to less than 2 years of experience in a customer service or supervisory role.
  • Permanent position, 30 hours per week.
  • Fluency in English.

About Us: Maple Supply Chain Management Inc is a dynamic and growing company that values its employees and customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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