Customer Service Ambassador

1 day ago

Belleville, Ontario, Canada Great Canadian Entertainment Full time

Position Overview


This role is an exciting opportunity to provide exceptional customer experiences while contributing to a safe and welcoming work environment.



Job Summary:

  • We are seeking a highly skilled Part Time Guest Services Representative-BEL to join our team.
  • As a key member of our guest services team, you will be responsible for providing outstanding customer service while ensuring adherence to company policies and procedures.
  • Your primary focus will be on delivering a high level of customer satisfaction through effective communication, problem-solving, and conflict resolution skills.
  • You will also play a crucial role in maintaining a clean, organized, and welcoming environment for our guests.


About the Role:



  • Answer guest services switchboard; inform or re-direct calls accordingly.
  • Greet guests in person; offer information on the facility, events, and promotions.
  • Provide information on the facility, bag and coat check, special events, and promotions.
  • Ability to make clear, concise announcements on drawings, events, and special promotions over a PA system.
  • Solicit, identify, and enroll new gaming customers into the Encore Rewards program.
  • Maintain Encore Rewards program.
  • Maintain all services standards.
  • Maintain current knowledge/familiarity with all resort services and features including promotions and offerings.
  • Maintain highest standard of professionalism, ethics, grooming, and attitude towards guests, clients, and associates.
  • Conduct guests to other areas as requested; conduct facility tours.
  • Maintain waiting lists for table games and the Poker Room.
  • Respond to, resolve, or escalate issues as required.
  • Communicate effectively with all appropriate operational departments.
  • Build strong working relationships with guests and team members.
  • Ensure compliance with licensing laws, health, and safety, and other statutory regulations.
  • Perform other duties as assigned or directed.


What We're Looking For:

In this role, you will require:



  • High School Diploma.
  • Minimum one year of experience in customer service; gaming experience an asset.
  • Ability to successfully obtain a Gaming License.
  • Ability to stand for long periods of time.
  • A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests.
  • Ability to exceed internal and external customer expectations through timely, effective, and service-oriented communication.
  • Bilingual (English/French) is an asset but not required.


Work Environment Considerations:

This role requires:



  • Working within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends, and holidays).
  • Must be willing to submit to a criminal record check with results acceptable to our organization, standards, and position.


…


Estimate Salary:

$45,000 - $60,000 per year, depending on experience.



About Us:

At Great Canadian Entertainment, we strive to create a diverse, inclusive, and respectful workplace that promotes growth and opportunities for all employees. We accommodate people with disabilities throughout the recruitment and selection process and encourage applicants to advise Human Resources in advance if an accommodation is required.


We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

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