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Spa Operations Coordinator

2 months ago

Toronto, Ontario, Canada Equinox Full time

Job Summary

We are seeking a highly motivated and experienced Spa Operations Coordinator to join our team at Equinox in Toronto. As a key member of our spa team, you will be responsible for ensuring a memorable experience for our spa guests.

Key Responsibilities

  • Interview, hire, and coach spa staff members to ensure exceptional customer service.
  • Develop and implement effective outreach marketing strategies to promote our spa services.
  • Manage daily spa operations, including inventory management and monitoring of daily goals and budgets.
  • Provide orientation tours and explain spa amenities, services, and features to guests.
  • Develop and maintain detailed descriptions of spa treatments, packages, and services.
  • Actively promote our spa services, treatments, and retail offerings.
  • Handle guest inquiries and concerns in a professional and courteous manner.
  • Maintain a safe, clean, and well-organized spa environment.

Requirements

  • Must possess a valid Massage Therapy or Esthetics License.
  • Excellent customer service skills and a friendly, outgoing personality.
  • Ability to work efficiently in a fast-paced environment.
  • Basic math and money handling skills.
  • Excellent communication, listening, and computer skills.
  • Team player with a positive attitude.

What We Offer

  • Competitive salary and benefits package.
  • Complimentary club membership.
  • Perks and incentives with our products and services.

Equinox is an Equal Opportunity Employer