Spa Operations Manager

2 weeks ago


Toronto, Ontario, Canada Hermosa Med Spa Full time
Job Title: Spa Manager

Hermosa Med Spa is seeking a highly skilled and experienced Spa Manager to lead our team and drive business growth. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities:
  • Staff Supervision: Lead and manage a team of 3-4 staff members, providing guidance, training, and support to ensure they meet their performance goals.
  • Customer Service: Ensure that all customers receive exceptional service, addressing their complaints and concerns in a timely and professional manner.
  • Operations Management: Plan, organize, direct, control, and evaluate daily spa operations, ensuring that all services are delivered to the highest standards.
  • Business Development: Develop and implement strategies to drive revenue growth, including marketing initiatives and partnerships.
  • Financial Management: Manage the spa's budget and inventory, ensuring that all financial transactions are accurate and up-to-date.
Requirements:
  • Education: College/CEGEP degree in a related field.
  • Experience: 2 years to less than 3 years of experience in a spa management role.
  • Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team. Strong business acumen and financial management skills. Ability to work in a fast-paced environment and adapt to changing circumstances.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A collaborative and supportive work environment.


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