Spa Operations Manager

4 weeks ago


Toronto, Ontario, Canada Hermosa Med Spa Full time
Job Title: Spa Manager

We are seeking a highly skilled and experienced Spa Manager to join our team at Hermosa Med Spa. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring exceptional client experiences, and driving business growth.

Key Responsibilities:
  • Staff Supervision: Lead and manage a team of 3-4 staff members, providing guidance, support, and coaching to ensure they meet their performance goals.
  • Client Experience: Develop and implement strategies to enhance client satisfaction, loyalty, and retention, ensuring a seamless and personalized experience for each guest.
  • Business Development: Identify opportunities to increase revenue, expand services, and improve operational efficiency, working closely with the management team to implement new initiatives.
  • Client Relations: Build and maintain strong relationships with clients, addressing their concerns, and providing exceptional customer service to ensure a high level of satisfaction.
  • Operations: Oversee the planning, organization, direction, control, and evaluation of daily spa operations, ensuring compliance with company policies and procedures.
Requirements:
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 2 years to less than 3 years of experience in a spa management role.
  • Language: Fluency in English.
  • Work Hours: 32.5 to 35 hours per week.
Personal Suitability:
  • Client Focus: Strong ability to prioritize client needs and provide exceptional service.
  • Efficient Interpersonal Skills: Excellent communication and interpersonal skills to build strong relationships with clients and staff.
  • Flexibility: Ability to adapt to changing priorities and deadlines.
  • Organized: Strong organizational skills to manage multiple tasks and priorities.
  • Reliability: High level of reliability and accountability in meeting performance goals and deadlines.
  • Team Player: Strong team player with a collaborative approach to achieving business objectives.


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