Retail Operations Manager

7 days ago


Calgary, Alberta, Canada United Services Group Full time

We are a leading Canadian facility maintenance company, providing diverse services to large retail and commercial businesses nationwide.

Our competitive compensation and benefits package includes health, dental, vision, and a pension plan after one year of service.

About the Role

This leadership position is responsible for overseeing daily janitorial services at various store locations within a designated area or territory. You will work with multiple customer banners, focusing on delivering exceptional results and driving business growth.

Main Responsibilities:
  • Customer Experience & Retention: Foster strong relationships with customers and business partners, ensuring seamless communication and consistent delivery of services.
  • Performance Management: Oversee the performance of our partners and cleaners, identifying areas for improvement and implementing strategies to enhance efficiency and quality.
  • Store Operations: Manage overall store operations, including budgets, profitability, and key performance indicators (KPIs).
  • Quality Standards & Audits: Ensure compliance with established quality standards and conduct regular audits to identify areas for improvement.
  • Training: Provide coaching and mentoring to partners and employees, promoting their growth and development.
  • Revenue Growth: Develop and implement short- and long-term strategies to increase revenue and profits per store and customer banner.
  • Process Compliance: Lead process initiatives and implementation at store level, working closely with senior management to identify trends and gaps.

The ideal candidate will possess excellent leadership skills, a strong understanding of commercial operations, and the ability to drive business growth while maintaining high-quality service delivery.

We offer a comprehensive compensation package, including a salary range of $80,000 - $110,000 per annum, depending on experience.



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