Retail Operations Manager

1 week ago

Calgary, Alberta, Canada Carter's Full time

About Carter's

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Carter's is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.

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Job Summary

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We are seeking a talented District Manager to lead our Calgary Market team. As a key member of our leadership team, you will inspire and motivate your team to deliver exceptional customer experiences while driving business results.

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Key Responsibilities

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  • Talent Management (40%):">
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    • Manage and grow Store Managers through regular check-ins, coaching, annual reviews, and goal setting">
    • Build a strong and diverse team with various experiences, backgrounds, and skillsets to drive store performance">
    • Lead talent planning, pipeline needs, and recruitment strategy; develop thorough succession plans">
    • Inspire, connect, and communicate professionally at all levels">
    • Maximize opportunities to invest, train, and coach team members">
    • Set clear expectations and provide timely feedback to exceed goals">
    • Develop leaders to strengthen team performance and cultivate a winning culture">
    • Embrace change and facilitate action with confidence and positivity">
    • Cultivate a positive and inclusive work environment through genuine connection, recognition, and engagement">
    • Develop and coach store management to execute company objectives and procedures with customer experience and talent development at the core">
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  • Business Acumen and Operations (30%):">
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    • Drive and execute initiatives according to timelines and standards; strive for operational excellence">
    • Lead store teams to meet and exceed financial goals through customer loyalty and execution of company programs">
    • Effectively oversee payroll and scheduling to meet business needs">
    • Analyze business results and coach Store Managers on actions to continuously improve results and exceed sales plan">
    • Responsible for ensuring safety and Asset Protection standards through compliance management, customer service, and operational controls within the store">
    • Analyze key performance indicators and monitor key store financial metrics for district to evaluate store performance against objectives">
    • Ensure financial goals are met by recognizing shortfalls and growth opportunities based on key store financial metrics and creating solutions">
    • Collaborate with peers, leaders, and business partners to identify successes, opportunities, and solutions">
    • Ensure visual presentation, reactionary merchandising, and marketing are set and displayed to company standard">
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  • Leadership & Effective Communication (30%):">
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    • Takes initiative to ensure business success and drives toward accomplishing big goals; is innovative and owns results">
    • Sets a positive example by consistently demonstrating Carter's Values, Code of Ethics, and leadership behaviors">
    • Collaborates with regional and cross-functional partners to accomplish projects and initiatives">
    • Delivers and inspires an exceptional internal and external customer experience through a ready-all-day store experience; clean, safe, and organized">
    • Fosters a positive work environment with open communication, timely conflict resolution, and regulatory compliance">
    • Demonstrates strong and effective verbal and written communication skills with field and home office leadership">
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    Requirements

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    To be successful in this role, you must have:

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    • Navigates ambiguity and pivots priorities in a fast-paced environment">
    • Strong retail background, including managing multi-unit retail/specialty apparel for at least 5 years">
    • Flexible availability seven days a week and ability to travel up to 75% of the time">
    • Understands and manages KPIs, budgets, and P&L">
    • Excellent communication with the ability to manage and communicate with multiple locations remotely">
    • Proven business acumen and problem-solving skills">
    • Valid driver's license">
    • Bachelor's Degree in Business or equivalent experience">
    • District Manager experience in a specialty retailer">
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    Benefits

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    Carter's offers a competitive salary and benefits package, including:

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    $95,000 - $110,000 per year (estimated)

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    A comprehensive benefits package, including medical, dental, and vision insurance

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    401(k) retirement plan with company match

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    Generous paid time off and holidays

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    Professional development opportunities and training

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    Carter's is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equity.

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    About Us

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    Carter's is a leading retailer of apparel and accessories for babies and young children. Our mission is to provide high-quality products that make life easier and more enjoyable for families. We are passionate about delivering exceptional customer experiences and building strong relationships with our customers and community.

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    How to Apply

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    If you are a motivated and results-driven individual who is passionate about retail and leadership, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us today

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