Chief Retail Operations Manager

2 weeks ago


Calgary, Alberta, Canada Carter's Inc. Full time

Carter's Inc. is a leading North American apparel retailer for babies and young children, operating brands like Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet.

We're seeking an experienced Chief Retail Operations Manager to lead our multi-unit retail teams and drive exceptional customer experiences across the board.

Job Description:
  • Talent Management: 40%

The successful candidate will oversee Store Managers, build diverse teams, develop succession plans, and inspire effective communication throughout the organization.

  • Talent planning/pipeline needs and recruitment strategy; develop thorough succession plans to create a bench of talent
  • Inspire, connect, and communicate professionally and effectively at all levels
  • Maximize opportunities to invest, train and coach team members
  • Set clear expectations and provide timely and regular feedback to exceed goals
  • Develop leaders to strengthen team performance to cultivate a winning culture
Key Responsibilities:
  • Drive and execute initiatives according to timelines and standards; strives for operational excellence
  • Lead store teams to meet and exceed financial goals through customer loyalty and execution of company programs
  • Analyze business results and coaches Store Managers effectively on actions to continuously improve results and exceed sales plan
  • Responsible for ensuring safety and Asset Protection standards through compliance management, customer service, and operational controls within the store
Requirements:
  • Navigates ambiguity and pivots priorities in a fast-paced environment
  • Strong Retail background including managing multi-unit retail/specialty apparel for at least 5 years
  • Flexible availability seven days a week and ability to travel up to 75% of the time
  • Understand and manage KPIs, budgets and P&L
  • Excellent communication with the ability to manage and communicate with multiple locations remotely
Estimated Salary:

$85,000 - $110,000 per year



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