Highly Technical Network Solutions Specialist
4 days ago
Arista Networks is a leading innovator in data-driven, client-to-cloud networking for large-scale data center, campus, and routing environments.
Our relentless pursuit of innovation enables us to leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world.
We value the diversity of thought and perspectives that each employee brings to the table. An inclusive environment fosters creativity and innovation, driving our success as a company.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance.
We are seeking a top-tier technical solutions engineer to support our products and solutions. As a key member of our team, you will work closely with members of software/hardware engineering, product management, customer engineering, and sales teams.
This is a hybrid work environment where office presence is required 1-2 days a week. You will collaborate with other engineers to diagnose problems and communicate them in multiple technical contexts.
Your responsibilities will include:
- Responding to customer product inquiries via written communication.
- Resolving customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
- Troubleshooting problems with hardware equipment and software applications and recommending corrective action.
- Documenting customer communication and recurring technical issues to support product quality programs and product development.
To be successful in this role, you should have a working knowledge of the networking industry, products, and protocols. A minimum education of a Master's degree in a technical field (CS/EE/ITP preferred) is required. Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired. A strong comfort level with Linux is also highly desired.
The estimated salary range for this position is CAD 85,000 to 150,000 per year.
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