Network Solutions Specialist

4 weeks ago


Vancouver, British Columbia, Canada Arista Networks Full time
Job Overview

Arista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. In this role, you will be responsible for delivering exceptional customer support and technical expertise to ensure the success of our customers.

Responsibilities
  • Customer Support: Respond to customer product inquiries via phone or email, resolving concerns related to installation, operation, maintenance, and product application or compatibility matters.
  • Troubleshooting: Troubleshoot complex customer environments, using analytical skills to triage and resolve issues efficiently.
  • Communication: Develop strong written and verbal communication skills to effectively communicate with customers, engineers, and other stakeholders.
  • Documentation: Document customer communication and recurring technical issues to support product quality programs and development.
Requirements
  • Networking Industry Knowledge: Working knowledge of networking industry products, protocols (AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, OpenFlow, OSPF, PIM, QoS, RIP, Sflow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, VRF), and technologies.
  • Technical Experience: Minimum 1-7 years of hands-on experience designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies.
  • Education: MS in a technical field (CS/EE/ITP preferred) with industry certifications and prior TAC experience.
  • Tools and Skills: Experience with troubleshooting tools like IXIA, tcpdump, Wireshark, and familiarity with programming/scripting languages (C++, Java, Python, Perl, JavaScript, shell).
Compensation

The estimated salary range for this position is CAD $85,000 to $150,000 per year, depending on work location and individual qualifications. Benefits include medical, dental, vision, wellbeing, income protection, and a Group Retirement Savings Plan.


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