Technical Support Specialist

4 weeks ago


Vancouver, British Columbia, Canada STUDY2020 CONSULTING INC Full time
About the Job

We are seeking a skilled Technical Support Specialist to join our team at STUDY2020 CONSULTING INC.

Job Summary

This role involves providing technical support for computer networks, ensuring smooth operations and resolving issues efficiently. The ideal candidate will have experience in network administration and excellent communication skills.

Key Responsibilities
  • Grant access to computer networks while maintaining security protocols.
  • Monitor and report on the performance of computer systems and networks, identifying areas for improvement.
  • Maintain a comprehensive log of problems and solutions for reference by technical support analysts.
  • Supervise and mentor junior technical support staff to ensure they meet performance expectations.
  • Provide timely assistance to users experiencing difficulties with business systems, networks, or internet connectivity.
Benefits Package
  • Dental plan for employees and their dependents.
  • A comprehensive health care plan covering medical expenses.
  • Vision care benefits for regular eye exams and corrective measures.
  • Permanent employment opportunity with 30-40 hours per week.
  • Work conducted primarily in English language.
Compensation Information

The estimated salary for this position is $50,000-$65,000 per year, depending on qualifications and location. This figure is based on industry standards and regional market rates.



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