Senior Program Coordinator

2 months ago

Toronto, Ontario, Canada City of Toronto Full time

**Program Coordination Team Member**

The City of Toronto is looking for a highly skilled and experienced program coordinator to join our team. As a key member of our program coordination team, you will play a crucial role in implementing detailed plans and recommending policies and procedures regarding program-specific requirements.

**Key Responsibilities:**

  • Implement detailed plans and recommend policies and procedures regarding program-specific requirements.
  • Monitor the progress of applications through the process and identify applications at risk of missing customer service standards.
  • Conduct research into assigned areas, ensuring that such research considers developments within the field, corporate policies, and practices, and legislation.
  • Effectively manage time and priorities, coordinating a large number of applications using several program systems.
  • Coordinate and track performance metrics related to the City-wide delivery of the application review process.
  • Oversee assigned projects, ensuring effective teamwork and communication, high standards of work quality, organizational performance, and continuous learning.
  • Monitor changes to corporate policies and procedures and determine their impact on operations.
  • Prepare regular reports with trend analysis to the Management Team on issues such as Customer Services measures, application processes, and Information Management.
  • Act as a liaison between agencies, applicants, and other stakeholders regarding the coordination of applications and operational issues to establish and maintain effective partnerships.
  • Research and report on a range of new projects and initiatives as they arise regarding application coordination.
  • Deal with highly confidential matters such as labour relations, human resources, and hiring.
  • Make recommendations to divisional management to support management functions and improve efficiency and effectiveness of service delivery in regard to service optimization and business process simplifications that could result in alternate service delivery, changes in staffing levels, restructuring, and resource allocation.
  • Identify priorities and develop appropriate responses within the Division on issues such as FOI, labour disruption plans, and other sensitive issues.
  • Lead staff teams for unique projects, such as Customer Service Improvement, Employee Engagement, with responsibility for training staff.
  • Represent the division on Divisional and Corporate workgroups and committees such as Information Management, Business Continuity, Customer Service, Access, Equity, and Human Rights.
  • Coordinate and maintain ongoing tracking and follow-up on Service Area directives with Divisional Management Team such as management information reports, health and safety initiatives.
  • Prepare documents for Divisional Management by conducting research, analysis, and scrutiny of all applicable materials.
  • Act as a liaison between the division and other divisions across the City, regarding divisional and operational issues to establish, maintain, and develop linkages to other divisions, agencies, and boards to ensure effective partnerships within the corporation.
  • Attend meetings on behalf of the Supervisor, when requested.
  • Coordinate and support the work of divisional and corporate initiatives related to the division.
  • Organize divisional team meetings, events, and various communication material as required.
  • Make presentations to senior divisional staff ensuring information on divisional and corporate initiatives and policies is disseminated/understood.
  • Provide direction and compose content for the division's website (internal/external), working with Communication staff through design and production.
  • Develop reports for Council and briefing.

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